SHIPPING INFORMATION
All orders are prepared and shipped within 24 to 48 hours by our teams (excluding weekends and public holidays).
Wall-lights delivers to the following geographical areas: EUROPE, CANADA, OVERSEAS TERRITORIES.
For each order placed, you will receive a confirmation email, followed by a second email with your shipping confirmation including your order tracking number.
During peak periods, order preparation may take up to 72 hours or 3 business days.
The choice of carrier and price may vary depending on the weight, quantity, product availability, cart amount, and destination country.
OUR SHIPPING METHODS
• By Colissimo (home delivery, pickup point, post office, 8 to 15 business days)
Some orders may involve multiple suppliers, in which case the items will be shipped separately.
SHIPPING FEES
The shipping cost for an order under €65 is €3.90, and above this amount, the shipping cost is waived (except in Switzerland where the cost is €6.90). Wall-lights reserves the right to modify this cost for a short period or to cancel it. This modification does not require prior notice to site customers.
Under no circumstances can a third party request a refund of the shipping costs in effect at the time of purchase. Information about shipping costs is always indicated at the top of any page on the site, as well as at the order confirmation step.
REFUND POLICY
Our policy lasts 14 days. If 14 days have passed since the delivery of your order, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items that cannot be returned:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
* Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.
* Any item returned more than 14 days after delivery.
Defective item(s) received
If your order is delivered fully or partially defective, you may request a replacement or a refund for the affected item(s). To do so, send us an email at the following address: contact@wall-lights.ie, including proof of payment (such as a screenshot of the confirmation email received when placing your order) and a photo of the affected items. Also specify in your message whether you would like a replacement or a refund.
Order cancellation (if applicable)
Most orders are processed within 24 hours. If you wish to cancel your order for any reason, please email us at contact@wall-lights.ie.
The majority of in-stock items are processed and/or shipped within 24 hours, so it is essential that you contact us during this time so we can attempt to cancel your order before it is processed and/or shipped.
No cancellation requests will be accepted if the order has already been processed.
Replacement and store credit (if applicable)
1. Exchange your item for a different size/color.
Exchanges are only available for the size and/or color of the same style. Exchanging for a different product is strictly not allowed. We recommend that you return your original item for a refund and place a new order for the desired product.
2. Refund details and store credit
By default, refunds are issued as store credit.
If you wish to receive a refund to the original payment method, you must notify us by email at contact@wall-lights.ie. Orders that are exchanged or items returned/exchanged due to a manufacturing defect will not incur restocking fees. Fees will apply to the original order and the balance will be refunded.
Only the final paid price (after any discount) will be refunded.
Discount codes or store credits cannot be reissued and are non-refundable.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm receipt. We will also inform you of our decision to approve or reject your refund request.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@wall-lights.ie.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@wall-lights.ie
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
