Customer support
Our team is available Monday to Friday from 8:00 a.m. to 6:00 p.m.
Frequently asked questions
Shipping and orders
How can I track my order ?
You will receive a tracking link by email once your order has been shipped.
We are located at WeWork 2 Dublin Landings, North Wall, Ireland.
How do I place an order ?
Simply add a product to your basket and follow the steps.
Do you ship to my country ?
We deliver worldwide. However, you may incur customs charges for certain countries.
How long does it take to receive an order ?
We process orders within twenty-four working hours, your order is prepared and packaged within seven days and then shipped.
Please allow an additional five to eight working days for delivery, making a total of ten to twenty working days for receipt of your parcel.
No, however, we use the secure payment system Stripe, which may already have your credit card details on file.
You have 24 hours to change your delivery address in case of an error.
And if you change your mind…
Exchanges and returns
Our goal is to ensure that you are completely satisfied with your order. You may exercise your right of withdrawal within the legal period of 14 days without having to provide any reason or pay any penalties, except for the return shipping costs. To request a return, please contact us at [email protected].
In this case, we will resend your order or refund you if this is not possible.
In this case, simply send us a photo of the problem and we will resend your order.
Yes, you can cancel your order up to 1 hour after purchase.
You can contact us at [email protected], via chat or on the Contact Us page.
