DELIVERY INFORMATION
All orders are prepared and dispatched within 24 to 48 hours by our teams (excluding weekends and public holidays).
Wall-lights delivers to the following geographic areas: EUROPE, UNITED STATES, CANADA.
For each order placed, you will receive a confirmation email followed by a second email with your dispatch confirmation, including your order tracking number.
During peak periods, order preparation may take up to 72 hours, i.e., 3 working days.
The choice of carrier and the price may vary depending on the weight, quantity, product availability, order amount, and the country of dispatch.
OUR SHIPPING METHODS
• By post (home delivery, pickup point, post office, 8 to 15 working days)
Some orders may be linked to multiple suppliers; in such cases, items are sent separately.
SHIPPING FEES
The shipping cost for an order under €65 is €3.90; above this amount, the shipping cost is waived (except in Switzerland, where the cost is €6.90). Wall-lights reserves the right to modify this cost over a short period or to waive it. This modification does not require prior notice to customers of the site.
Under no circumstances can a third party claim a refund of the shipping fees in place at the time of purchase. Shipping fee information is provided at all times in the upper part of any page on the site, as well as at the order confirmation stage.
REFUND POLICY
Our policy lasts 14 days. If 14 days have gone by since the delivery of your order, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items that cannot be returned:
* Gift cards
To complete your return, you must provide a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error.
* Any item returned more than 14 days after delivery.
Defective item(s) received
If your order is delivered defective, in whole or in part, you may be entitled to a replacement or refund of the affected item(s). To do so, send us a message to the following email address: contact@wall-lights.ie, including proof of payment (e.g., a screenshot of the confirmation email received when placing your order) and a photo of the affected items. Please also specify in the message whether you would like a replacement of the defective items or a refund for them.
Order cancellation (if applicable)
Most orders are processed within 24 hours. If you wish to cancel your order for any reason, please send us an email at contact@wall-lights.ie.
The vast majority of in-stock items are processed and/or dispatched within 24 hours; it is imperative that you contact us during this period so that we can attempt to cancel your order before it is processed and/or dispatched.
No cancellation request can be considered if your order has already been processed.
Exchange and gift voucher (if applicable)
1. Exchange your item for a different size/color.
Exchanges are only available for the size and/or color of the same style. Exchanging a different product is strictly not allowed. We recommend returning your original item for a refund and then placing a new order for the product you desire.
2. Refund details and gift vouchers
By default, the refund method is store credit.
If you wish to receive a refund to the payment method used during your purchase, you must notify us by email at contact@wall-lights.ie. Orders that are exchanged or items returned/exchanged due to a manufacturer’s defect will not incur restocking fees. Fees will be applied to the original order, and the balance will be refunded.
Only the final price paid (after any discount) will be refunded.
Discount codes or gift vouchers cannot be reissued and are non-refundable.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, please first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at contact@wall-lights.ie.
Exchanges (if applicable)
We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an email at contact@wall-lights.ie
Gifts
If the returned item was identified as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift voucher will be sent to you by mail.
If the item was not identified as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed of your return.
Shipping
You will be responsible for paying your own shipping costs for returning your item.
You will be responsible for covering your own postage costs when returning your item. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Depending on where you live, the time it may take for your exchanged product to reach you can vary.
If you are returning an item valued at over €75, you should consider using a tracked delivery service or purchasing delivery insurance. We cannot guarantee that we will receive your returned item.
