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Frequently asked questions
Is your website secure ?
Our websites are 100% encrypted, so your information is inaccessible to others. Payments are handled by Stripe and PayPal, trusted names in the transaction industry.
Where is the website hosted ?
Our servers are hosted in Paris, France, and use green electricity. We pay our taxes in France.
How can I track my delivery ?
When your order is shipped, you will receive an email containing a tracking link to track your order !
Can I cancel my order ?
Yes, you can cancel your order up to 1 hour after purchase.
How do I return a product ?
Contact us at contact@wall-lights.ie and we will explain the return procedure. You are only responsible for the shipping costs.
What is your returns policy ?
Our goal is to ensure that you are completely satisfied with your order.
If you order from the European Union, you can return your painting within 14 days of receipt and receive a refund within one month of our receipt.
Need additional assistance ?
Contact us
Our customer support is available 5 days a week.
Please contact us only if you believe there is an error with your order or if your order has not arrived within 30 working days after shipment.
